How long does it take to receive an order after it has been placed?
A lot of times your order may process/ship within 1-3 business days upon ordering; however, depending on the volume of orders, please allow 5-7 business days (except for pre-orders) to process your order. If you select express shipping, your order will ship out the same day if the order is placed by 1:00pm EST. Express orders placed after 1:00pm EST will ship out the following business day.
How do I know which size is best for me?
To help you choose the best size, at the footer of our website you'll find a link to this size conversion chart to help you determine the best fit. This link can be accessed from any page on our site. We provide some information on how the garment fits, and whether it runs true, small or large to size in the description of the product. We also note the size as seen on the models.
If you need more help, our customer care team can answer all your questions on sizing and fit simply e-mail firstname.lastname@example.org for advice.
Do you provide tracking info for packages?
Yes, every package will have a tracking number. Once your payment is accepted, you will receive an e-mail confirmation of your order. Once your item(s) is shipped, you will be notified by e-mail with your tracking number. All items are shipped via United States Postal Service (USPS).
What if my package comes damaged or I never receive my package?
We are committed to providing our customers with excellent customer satisfaction. Each package is carefully folded one by one with gloves and thoroughly inspected by an employee. As we don’t have robots and only human employees, we understand things can happen. We strive for excellence; however, in the event this should happen, please contact Customer Service immediately, preferably the day you receive it, and we will advise you how we can handle the issue.
Your tracking number will provide a date of delivery. If it is not received by then, please contact USPS at (800) ASK-USPS. Please note, we are not responsible for any delays the shipping carrier may incur. We are also not responsible for packages lost while in the possession of the carrier. However, we will help resolve any issues we can.
Can I Cancel my order?
We’re very quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, we’re unable cancel it.
Why has my order been cancelled?
Sometimes our items sell out very quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item. In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be cancelled.
What happens if i forget to use a discount code?
Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order if the code is still valid.
Why won't my discount code work?
Your Code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.
Expired Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.
Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code.
Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.
I am having technical difficulties using JoliReveBrand.com. What should I do?
Please e-mail a description of the issue to email@example.com and we will attempt to resolve the issue in a timely manner.
Didn’t get the answer you were looking for? Feel free to contact customer service at firstname.lastname@example.org . Please allow up to 24 hours to reply to your e-mail.